Privacy Policy

CareComm Software Co. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and share your information when you use the CareComm App (the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, your choice is not to use our App. This Privacy Policy applies to all users of the App, including business users and individual consumers.

1. Information We Collect

We collect several types of information from and about users of our App:

• •Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, date of birth, and any other information that identifies you personally.
• •Account Information: Credentials and authentication tokens for third-party social media platforms (Meta, YouTube, TikTok) that you connect to the App. We do not store your passwords; we only store authorization tokens provided by these platforms.
• •Usage Data: Information about your use of the App, such as the features you access, the content you view, the time and duration of your activities, your IP address, browser type, operating system, and referring URLs.
• •Social Media Data: Content, posts, comments, messages, and other data from your connected social media accounts that you authorize the App to access. This may include publicly available information and private messages depending on your permission settings.
• •Customer Data: Information about your customers that you input into the App or authorize the App to access from your social media accounts. This may include customer names, contact information, engagement metrics, and communication history.
• •Device Information: Information about the device you use to access the App, including device type, operating system version, unique device identifiers, and mobile network information.
• •Location Information: Approximate location information derived from IP address. We do not collect precise GPS location data unless you explicitly authorize it.

2. How We Use Your Information

We use the information we collect for various purposes:

• •Service Provision: To provide and maintain the App and its functionalities, including account management, customer support, and technical operations.
• •Personalization: To personalize your experience and deliver customized content, recommendations, and features based on your preferences and usage patterns.
• •Communication: To communicate with you about service-related announcements, updates, security alerts, and administrative messages.
• •Analytics and Improvement: For analytics, research, and improvement of the App's performance, features, and user experience.
• •Fraud Prevention: To detect, prevent, and address technical issues, fraud, abuse, and security incidents.
• •Legal Compliance: To comply with applicable laws, regulations, court orders, and government requests.
• •Business Operations: To manage our business operations, including billing, account management, and customer service.
• •Marketing: With your consent, to send you promotional materials, newsletters, and marketing communications about new features, products, or services. You can opt-out of marketing communications at any time.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

• •Service Providers: We share information with third-party service providers who perform services on our behalf, including cloud hosting providers, analytics providers, payment processors, and customer support platforms.
• •Connected Social Media Platforms: When you authorize the App to access your social media accounts, we share necessary information with Meta, YouTube, TikTok, and other platforms as required to provide the requested functionalities.
• •Legal Requirements: We may disclose your information if required by law, court order, subpoena, or other legal process.
• •Business Transfers: In the event of a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction, your information may be transferred as part of that transaction.
• •With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• •Aggregated and De-identified Data: We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you.

4. Data Retention and Deletion

We retain your personal information for as long as necessary to provide you with the App's services and for other essential purposes such as: Complying with our legal obligations, resolving disputes, enforcing our agreements, and maintaining security and preventing fraud.

If you wish to delete your account or request the deletion of your personal data, please contact us at support@carecomm.com.

5. Your Data Protection Rights

Depending on your location and applicable laws (including GDPR, CCPA, and other data protection regulations), you may have the following rights:

• •Right to Access: You have the right to request copies of your personal data that we hold.
• •Right to Rectification: You have the right to request that we correct inaccurate, incomplete, or outdated information.
• •Right to Erasure: You have the right to request that we erase your personal data, subject to certain exceptions.
• •Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.
• •Right to Data Portability: You have the right to request transfer of your data to another organization in a structured, commonly used, machine-readable format.
• •Right to Object: You have the right to object to certain types of processing, including processing for marketing purposes.
• •Right to Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.
• •Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority.

6. Third-Party Platform Disclosures

The CareComm App integrates with third-party social media and video platforms. Your use of the App in connection with these platforms is also governed by their privacy policies:

• •YouTube (Google): CareComm App uses YouTube API Services. By using the App and connecting your YouTube account, you agree to be bound by the Google Privacy Policy (http://www.google.com/policies/privacy). You can revoke access via https://security.google.com/settings/security/permissions.
• •Meta (Facebook/Instagram): Your use of the CareComm App in connection with Meta platforms is subject to the Meta Platform Terms and Meta Data Policy.
• •TikTok: Your use of the CareComm App in connection with TikTok services is subject to TikTok's Privacy Policy and Terms of Service.

7. Security of Your Information

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We use industry-standard security measures, including:

• •SSL/TLS encryption for data in transit
• •Encryption at rest for sensitive data
• •Access controls and authentication mechanisms
• •Regular security audits and vulnerability assessments
• •Employee training on data protection and privacy

8. Children's Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected personal information from a child under 13 without verification of parental consent, we will delete that information as quickly as possible.

9. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes, we will notify you through a notice on the App home page or via email. Your continued use of the App following the posting of revised Privacy Policy means that you accept and agree to the changes.

10. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Last Updated: July 2, 2026